Full Time    |    Auckland

Stormwater Systems is an innovative & fast-growing NZ company supplying water-saving solutions to architects, engineers, and building companies across NZ.

We design, sell, install & service 'Aquacomb' & 'FenceTank' water tanks, pumps, and other rain-saving devices & help Kiwis save water as well as fulfill Council stormwater requirements. Hence we are taking the building industry by storm!


To provide excellent customer service as the front-line contact with our customers and to provide admin
support to the Sales team, enabling the team to maximize sales and improve the customer experience.

Specific Duties and Responsibilities:

Sales Support

  • Working closely with account managers and sales team.

  • Follow up weekly quotes and follow up emails & phone calls, updating key information to ensure accurate forecasting of upcoming jobs.

  • Outbound warm calling from Pacifecon and other subscription database and marketing leads

  • Follow up on opportunities as necessary to maintain production/supply schedule (calling, emailing clients, updating database) and ensure all details are up to date.

  • Inbound enquiry, as necessary

  • Support to Reps with data entry, follow ups, presentations and other collateral as required.

  • Answer queries via email, telephone and provide first line client support.

  • Phone customers according to the call schedule to get appointments in a professional and helpful manner.

Marketing Support

  • Support for Email & social media campaigns & maintain database updates

  • Support planning & managing Facebook / LinkedIn & other online mediums.

  • Support production of promotional Collateral - signage, printed & digital, shows and presentations.

General Admin Support

  • Support to other Admin team members with various parts of process as necessary:

  • Specifications and information provision to clients & consultants. (Architects / Engineers / Building Companies / Project Management Companies)

  • Correlating Sales data and presenting it in a useable form.

  • Formatting documents and letters as well as other administrative support to the team.

  • Prepare materials for proposal documents.

  • Processing and placing customer orders to the operations team.

  • Ensure details of job-relevant Builder, Architect & Engineer are recorded for each job.

  • Ensure job files are stored and named correctly to ensure processes efficiency.

  • Post Installation – Compliance Forms received and registered ongoing service revenue.

  • Maintenance letters to customers – develop a database of homeowners (from original installs) for maintaining and adhering to health and safety procedures at all times.

  • Assisting with health as safety register as required.

General Duties & Responsibilities

  • Be punctual and work the hours and times specified.

  • Prioritize workload to ensure work of the greatest importance to the business is undertaken with urgency and to a high standard.

  • Support and help develop a positive workplace culture.

  • Demonstrate excellent interpersonal communication skills.

  • Responsibly manage all business resources within accountability levels.

  • Undertake all duties and responsibilities outlined in this job description and all other duties as required by the business.

  • Comply with all employment obligations.

  • Promptly undertake to complete all reasonable and lawful instructions and directions given.

  • Serve the business in good faith, promoting and protecting the business's best interests.

  • During work time, and such other times as may be reasonably required, dedicate all effort to the execution and fulfillment of the duties, responsibilities, obligations and instructions related to employment.

  • Demonstrate through own actions a commitment to Health and Safety at work when undertaking work or observing others in the workplace.

Skills, Experience & Education

  • Sales Support experience.

  • Excellent MS Excel skills.

  • Accurate and organised.

  • Great communication skills(verbal and written).

  • Very good data analysing skills.

  • Excellent organisational skills.

What can we offer you?

Stormwater Systems is a FAST growing, 100% Kiwi-owned business and you will work alongside the owner of the business and his team.  This role offers tons of variety - no two days will be the same and your input will be valued. This is a real opportunity for you to ‘carve out" your own role and, in the future, we are looking to expand so there may be opportunities for the right person to share in that expansion in one way or another.

Free on-site parking plus professional development and ongoing support/training will be provided.

The remuneration package is attractive, made up of an hourly rate, plus a bonus structure on successful completion of works required.